Terms & Conditions
Payment
We reserve the rights for print errors, change in prices, missing and delayed deliveries and sold out items. You can pay with Visa, Mastercard, American Express, Discover, Diners Club, Apple Pay, and Google Pay.
Security
You can safely use your credit card on our web shop. Our payment system requires 3D Secure – a worldwide security standard verified by Visa and Mastercard.
If your card is flagged as not 3D Secure, or if you’re having issues with the 3D Secure data not being accepted (Verified by Visa/Mastercard Secure etc.), it is best to contact your bank to confirm if there is an issue and to make sure your card is 3D Secure.
Sales Tax
As a resident of Canada you are obliged to pay sales tax after the respective state tax law. Sales Tax will be added at checkout automatically based on your address.
Returns
We offer the opportunity to return our products ordered from rains.com. You may get a full refund, or exchange your item for a different size or colour. For products bought from an authorized Rains dealer, please reach out to the corresponding dealer for return / exchange.
You have 30 days from the day you received the product to return any unused items. You can also exchange an item for a different size or color. If the item is sold out, you will however receive a full refund. The returned items must be in unused and original packaging with hangtags.
If you wish to exchange an item to a different size or color you have 30 days from the day you received the product to exchange the item. We will then send you the exchanged item free of charge. If the item is sold out, we will instead give you a full refund.
Once your return/exchange request is approved, please send back the merchandise in the same conditions as when it was delivered. All returned/exchanged goods must be placed inside the branded poly bag. Merchandise returned without poly bags will automatically be rejected and returned back to the shipping address. Please note that customers are responsible for goods that have been worn, altered or damaged while in transit.
Complaints & Faulty Delivered Goods
Products purchased via our webshop are covered by a 2-year warranty.
If you have received a faulty item, we will provide a prepaid label to you. We will offer a replacement or a refund for the unworn and unused item(s).
If you make a claim of your purchase within the 2-year warranty period and we accept the claim, we will offer you a replacement with free shipping.
We will refund your shipping costs for returning the faulty item.
If you have received the wrong product or size, we will pay for the return of the product and send you the correct product.
If the item is out of stock, we will refund the price of the item.
All products from Rains purchased from one of our stores or dealers are also covered by a 2-year warranty, but all claims need to be submitted through the store at which the product was purchased. However, if the store is no longer in business, please reach out to our customer service team at us@rains.com. Upon issuing a complaint, please note that a proof of purchase is required.
As an extra service to customers who are signed up as a newsletter subscriber, Rains offers 6 months extra warranty. That gives you 2,5-year product warranty in total based on the same terms as stated above. The extended warranty is valid for products bought from rains.com or in Rains stores after March 31st, 2023. Any products purchased before this date is covered by standard warranty.
Shipping
All orders are shipped during courier's business hours, and will be processed and shipped within 3-5 business day of submission. We deliver within Canada only.
You can follow your package via track and trace from shipping it until it is delivered. Tracking link will be forwarded to the e-mail received at order placement.
Please note that we are not responsible for any shipping delays, including delays due to severe weather conditions.
Promotion
Our offers are only available for a limited period while supplies last. Rains reserves the right to stop these offers without prior notice. If a product is purchased online or in store prior to going on promotion, we are unable to refund the difference in price.
When returning a product that was purchased within a multi-buy or promotional offer, those additional items must also be returned. If the items are not returned, the value of the items will be deducted from the credit.
Gift Card
A gift card purchased from the Canada webshop (ca.rains.com) cannot be redeemed at other local Rains webshops or physical Rains stores. Gift card cannot be exchanged for cash in part or full. A gift card can be used in multiple transactions until its value runs out.
Returns for purchases made with a gift card will be refunded to the same gift card. If you paid with a combination of payment card and gift card, as a priority the refund will be made to the payment method that is not the gift card.
Privacy Policy
Rains handles your personal information with the strictest confidentiality.
This ecommerce website is under the Danish Sale of Goods Act, 2017.
RAINS CANADA SALES INC.
510 West Georgia Street, 1800
Vancouver
British Columbia V6B 0M3
Canada
Phone: +1 (604) 210-0034
E-mail: us@rains.com